Severely lacking basic functionality
This app is an absolutely great idea, but its completely unusable in its current state. You can view the most basic details of tickets (not even the complete description!), assign them and reply to them, but you cant see the conversations at all. If Im looking at a ticket, either one assigned to me or someone else, its extremely important for me to be able to see the dialog between the end user and the Helpdesk. Without this, its completely worthless.
Please at least add this basic function! And while youre at it, please add the ability to at least preview attachments.
jasinjersey about
IT helpdesk | ServiceDesk Plus