Garbage!
There is a laundry list of issues that makes this app unusable:
-Cannot access all of the choices for a ticket, which means you cant update or close any tickets.
-Reply feature does not auto-fill the sender of the original request. Good luck if you dont know the email address of the sender.
-When entering a description, iDevice autocorrect does not work, and you cannot even hit a return key.
-Does not allow you to assign the ticket to anyone but yourself.
I would expect a few bugs with free software but this app is useless! I wish I could give this 0 stars.
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IT helpdesk | ServiceDesk Plus