It works. Thats about it.
As the review by ajpaxson mentions there are serious limitations to the application. You get the basics - in other words as long as you only want to close a ticket or view a tickets details youre golden. If you want to view comments, notes, change the ticket to a non-default status and more… youre out go of luck. And dont bother trying to reply to a ticket unless you know the requesters email address… because it doesnt populate that for you.
Its very much like someone who doesnt use the ServiceDesk at all decided on the features, and then people who never use the ServiceDesk wrote the app. So while its nice to have the app (Thanks!) - when the app is so very limited it almost makes it not worth having. My techs are still having to use a browser to complete real updates to a ticket.
netsyd about
IT helpdesk | ServiceDesk Plus