Decent First Release
And it does work but you need to go into the Admin section of your Service Desk Plus and click on a Technician and generate an API Key for them at the bottom of their profile. This key must be in their iOS Device Clipboard when authenticating the first time. Also make sure to set up the External URL field in the Service Desk.
Hopefully the developer team will work on the API Key provisioning to make it easier, it may just be an unnecessary added security layer but at minimum it should allow you to select the Technicians you want to give mobile access for this app and email each one of them an API Key.
What I would like to see in a future release:
1. Ability to edit more fields like Group / Category / Subcategory / Item.
2. Ability to view conversation history for emails sent to and from the Service Desk in respect to each request.
3. Ability to use custom public filters that are visible in the desktop web app.
Also a bug I discovered is that quotes need to be escaped in the ticket body when editing a request to has quotes in it. This seems to cause malformed jSON which failed to update a ticket. I was successful updating the ticket when I manually removed quotes and saved.
All in all its a step in the right direction. Keep it up guys and we will be watching for the next build.
Clint L Johnson about
IT helpdesk | ServiceDesk Plus